At Bloom and Art, we take great pride in ensuring that every bouquet is crafted with care and the freshest flowers. Our goal is for every customer to be completely satisfied with their order. If your flowers do not meet your expectations, here are the steps we follow to help you.

Damaged or Unsatisfactory Products:

If you believe your flowers are damaged or not of the expected quality, please contact us after delivery. Please include a photo of the flower or bouquet to help us better understand the situation. The photo is crucial for us to verify the issue and provide a prompt solution.

Resolution: After reviewing the situation, we will issue a free exchange or full refund for your order.

Faulty Product:

If a faulty product has been delivered, please notify us within 2 hours of delivery.

Solution: We will send you the correct product as soon as possible or issue a full refund upon your request.

Refund Process:

Once your request is approved, refunds will be processed back to your original payment method within 5-10 business days. This timeframe may vary depending on your bank’s processing time.

The following situations may fall outside of our refund or return policy:

Failure to Follow Care Instructions: Damages that occur because you did not follow the care instructions provided on our website and with the bouquet.

Requests After 24 Hours: As flowers are a natural and delicate product, requests made more than 24 hours after delivery are generally not accepted.

Recipient Not Home: If the delivery could not be completed because the recipient was not at the address, causing the flowers to lose their freshness.

If you have any issues or concerns, please do not hesitate to contact our customer service team. We are here to help.

• Email: info@bloomandart.com

At Bloom and Art, we know that every bouquet symbolizes a special moment. We will do our best to ensure that this moment is flawless.